Frequently asked questions
What is the Arden Software Learning Academy?
The Arden Software Learning Academy is a cloud-based online training platform that provides structured learning for Impact CAD and the Arden Software suite of products. It offers interactive courses, practical exercises, and certification pathways to help users build and develop their skills.
Who are the courses designed for?
The courses are designed for users of products from the Arden Software suite, including designers, engineers, CAD users, and packaging professionals at all skill levels, from beginners to advanced users. Some courses are ideal for new users, while others focus on advanced workflows and best practices.
Do I need prior experience to take a course?
No prior experience is required for beginner-level courses. Advanced courses may recommend basic knowledge of Impact CAD or related software, which will be clearly stated in the course description.
How do I access the courses?
Courses are accessed online through the Arden Software Learning Academy platform. You can log in using a desktop, laptop, tablet, or mobile device with an internet connection. You must create an account if you do not have one.
Can I learn at my own pace?
Yes. All courses are self-paced, allowing you to start, pause, and resume lessons at a time that suits your schedule.
What types of learning content are included?
Courses include video lessons, interactive content, quizzes and assessments, practical exercises, downloadable resources, and knowledge checks to reinforce learning.
Is my progress tracked?
Yes. The platform tracks your course progress, lesson completion, and assessment results so you can easily see how far you’ve progressed and what remains to be completed.
Will I receive a certificate upon course completion?
Many courses offer a certificate of completion once all required lessons and assessments have been successfully completed. Certification availability is indicated on each course.
Can I access courses on mobile devices?
Yes. The Arden Software Learning Academy is accessible on both desktop and mobile devices, allowing you to learn anytime and anywhere.
How long will I have access to a course?
Access duration depends on the course or training package you enroll in. Specific access details are provided on each course page.
What support is available if I need help?
If you experience technical issues or have questions about the platform, support resources and contact options are available within the Learning Academy.
Are the courses updated to reflect the latest software versions?
Yes. Courses are regularly reviewed and updated to align with the latest versions and features of Impact CAD and the Arden Software product suite.
How much do the courses cost?
Course pricing varies depending on the subject, level, and type of training offered. Some courses may be included as part of a subscription or training package, while others may be available for individual purchase, or free with your SMC. Pricing details are clearly displayed on each course page.
Are there free courses or trial content available?
Some introductory courses or sample lessons may be available at no cost, allowing learners to explore the platform and training style before purchasing a full course.
Do you offer subscription plans?
Yes. The Arden Software Learning Academy may offer subscription-based access that allows learners to enroll in multiple courses for a single recurring fee. Available subscription options are outlined on the pricing page.
Are discounts available for teams or organizations?
Team, enterprise, or volume-based pricing may be available for businesses or organizations training multiple users. Please contact Arden Software for more information about group training options.
Is training included with my Arden Software license or SMC?
Some training content may be included as part of an Arden Software product license or Software Maintenance Contract (SMC). Eligibility and included courses will be clearly communicated where applicable.
What payment methods are accepted?
The Arden Software Learning Academy accepts standard online payment methods. Available payment options are shown during the checkout process.
Can I get an invoice or receipt for my purchase?
Yes. Receipts or invoices are provided upon purchase and can be accessed through your account or requested from the support team if needed.
Do you offer refunds?
Refund eligibility depends on the course or subscription purchased. Refund terms and conditions are clearly stated at the time of purchase and should be reviewed before enrolling.
How do I get started?
Simply create an account, enroll in a course, and begin learning. Clear instructions are provided to guide you through the process from registration to course completion.
2100 Park Avenue, #681629, Park City, UT 84068
Phone number: 435-709-3100
Phone number: 435-709-3100